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FAQ’s

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What types of shoes do you offer?
Freequency Footwear offers a wide range of shoes, including casual, formal, athletic, and specialized shoes for different occasions. Our collections include men’s, women’s, and children’s shoes from top brands in the industry.
What are your shipping and delivery options?
We offer both local and international shipping options. For local deliveries, we offer standard delivery within 2-5 working days, express delivery within 1-2 working days, and same-day delivery for orders placed before noon in Johannesburg and Pretoria. For international deliveries, shipping times may vary depending on the destination country.
Do you offer any promotions or discounts?
Yes, we regularly offer promotions and discounts on selected items. These may be seasonal promotions, clearance sales, or discounts for specific events or holidays. Customers can also sign up for our newsletter to stay updated on our latest deals and discounts.
Can I return or exchange a product?

Yes, we have a returns and exchanges policy that allows customers to return or exchange products within 14 days of purchase. The product must be unused, in its original packaging, and with all tags attached. Customers can return or exchange products at any of our physical stores or by contacting our customer service team.

Fashion has always been so temporary and uncertain. You can’t keep up with it. Freequency has been able to find a good balance between Fashion trends and Timeless footwear making sure you get the best available comfort no matter the Height of the Heels

In Today’s world we find ourselves in a space where we need to be comfortable feel good while we face the new challenges Freequency footwear offers a range of Sneakers that stands out from the normal whilst we make sure comfort is our top priority

Freequency footwear is well known for its quality and comfortable boots all boots are imported from Italy Spain France and Portugal all Boots are unique in there styling and are made from the best Leathers by some of the best underground brands in Europe

How can I change something in my order?

If you need to change something your order, please contact us immediately. We usually process orders within 2-4 hours, and once we have processed your order, we will be unable to make any changes.

  • Change order
  • Cancel order online
  • Cancel order using automated system
  • Unable to cancel order
How can I pay for my order?

We accept PayJustnow, Visa, MasterCard, and American Express credit and debit cards for your convenience.

Can I track my order?

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

How long will my order take to be delivered?
Delivery times will depend on your location. Once payment is confirmed your order will be packaged. Delivery can be expected within 5 business days.
Do I need an account and what are the benefits?
It’s not required to create an account. But, having an account provides easier checkout, the ability to create and send a wishlist, and a customized shopping experience.