If you are not entirely satisfied with your purchase, we’re here to help.
Our products can be returned within 7 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.
To be eligible for a return, please make sure that:
The product was purchased in the last 7 days
The product is in its original packaging
The product isn’t used or damaged
You have the receipt or proof of purchase
You obtained a Return Merchandise Number (RMN) from us
Products that do not meet these criteria will not be considered for return.
To obtain a Return Merchandise Number (RMN), contact us:
By email: jianny@freequency.co.za
Send the product with its original packing and the receipt or proof of purchase and the RMN number, along with a note indicating whether you want to exchange the product (and if so, what other product you want to order) or a refund, to:
Freequency footwear
Postal: post net, Melrose Arch, Johannesburg, South Africa, 2076
Shipping charges
Shipping charges incurred in connection with the return of a product are refundable.
Damaged items
If you received a damaged product, please notify us immediately for assistance.
Sale items
Sale items can be exchanged only. No refunds will be applicable on exchanegd items.
Contact us
If you have any questions about our Returns and Refunds Policy, please contact us:
