Shipping policy
1. Delivery Area We currently deliver within South Africa only. If you are based outside South Africa and would like to place an order, please contact us directly to discuss international shipping arrangements and costs.
2. Processing Time Orders are processed within 1–3 business days of payment being confirmed. You will receive a notification once your order has been dispatched.
3. Delivery Times Estimated delivery times within South Africa:
- Major cities and urban areas: 2–4 business days
- Outlying and rural areas: 4–7 business days
Please note these are estimates only and may vary due to courier availability or unforeseen delays.
4. Shipping Costs Shipping costs are calculated at checkout based on your delivery address and order size. We will notify you of the applicable shipping fee before you complete your purchase.
5. Order Tracking Once your order has been dispatched, you will receive a tracking number to monitor your delivery.
6. Failed Deliveries If a delivery attempt is unsuccessful due to an incorrect address or no one being available to receive the parcel, additional fees may apply for redelivery. Please ensure your delivery details are accurate when placing your order.
7. Damaged or Lost Parcels If your order arrives damaged or does not arrive within the expected timeframe, please contact us immediately with your order number and we will investigate with the courier on your behalf.
8. Contact Us For any shipping-related queries, please reach out to us through our website or in-store.