Terms of service

 

Terms & Conditions Last updated: August 2026

1. Introduction Welcome to Freequency Footwear. By accessing or purchasing from our online store, you agree to be bound by these Terms & Conditions. Please read them carefully before placing an order.

2. About Us Freequency Footwear is a specialist retailer of high-end imported footwear, bags, and accessories, founded in 2005 by Jianny and Lizette Kechriotis. We are based in South Africa.

3. Products

  • All products are sourced from reputable European and Brazilian manufacturers.
  • We make every effort to display product colours and descriptions accurately. However, slight variations may occur due to screen settings or photography.
  • Product availability is subject to change without notice.

4. Pricing

  • All prices are displayed in South African Rand (ZAR) and are inclusive of VAT where applicable.
  • We reserve the right to change prices at any time without prior notice.
  • In the event of a pricing error, we reserve the right to cancel the order and issue a full refund.

5. Orders & Payment

  • By placing an order, you confirm that you are legally entitled to use the payment method provided.
  • We reserve the right to refuse or cancel any order at our discretion.
  • Orders are confirmed only once payment has been successfully processed.

6. Shipping & Delivery

  • We ship within South Africa only.
  • Customers outside South Africa are welcome to contact us directly to arrange international shipping and discuss costs separately.
  • Delivery times are estimates only and may vary due to courier delays.
  • Risk of loss passes to you upon delivery to the shipping address provided.
  • Freequency Footwear is not liable for delays caused by third-party couriers.

7. Returns & Exchanges

  • We want you to love your purchase. If you are not satisfied, you may return unworn, undamaged items in their original packaging within 14 days of receipt.
  • Sale items may be subject to different return conditions — please contact us before returning.
  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly supplied.
  • Refunds will be processed within 7–10 business days of receiving the returned item.

8. Faulty or Incorrect Items

  • If you receive a faulty or incorrect item, please contact us within 48 hours of delivery with photos and your order number.
  • We will arrange a replacement or full refund at no additional cost to you.

9. Intellectual Property All content on this website — including images, text, logos, and product descriptions — is the property of Freequency Footwear and may not be reproduced without written permission.

10. Privacy We are committed to protecting your personal information. Please refer to our Privacy Policy for details on how we collect, use, and store your data.

11. Limitation of Liability To the fullest extent permitted by South African law, Freequency Footwear shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.

12. Governing Law These Terms & Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be subject to the jurisdiction of the South African courts.

13. Contact Us For any queries, please reach out to us directly through our website or in-store.